Cinema Customer Experience Crew - SM City Pampanga

Join SM Supermalls as a Cinema Customer Experience Crew and become part of a dynamic team dedicated to delivering exceptional service in one of the most vibrant entertainment hubs in Bali. In this role, you will play a pivotal part in ensuring that every guest enjoys a memorable and enjoyable cinema experience. Located in the heart of Bali, our SM City Pampanga offers a unique blend of shopping, dining, and entertainment, making it the perfect destination for both locals and tourists alike.

As a Cinema Customer Experience Crew member, you will be the face of our cinema, greeting guests, assisting with ticketing, and providing exceptional customer service. You will work closely with our team to ensure that every aspect of the guest experience is seamless and enjoyable. This is an opportunity to be part of a growing company that values its employees and offers a range of benefits and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the cinema entrance, ensuring a warm and welcoming experience.
• Handle ticket sales and exchanges, using our in-house ticketing system.
• Provide information about movie schedules, showtimes, and cinema facilities.
• Assist with the operation of the ticketing kiosks and self-service machines.
• Monitor the cinema environment, ensuring it is clean and comfortable for guests.
• Report any issues or concerns to the appropriate team members.
• Uphold the company's values and standards of customer service.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with basic office software such as Microsoft Office.
• Ability to stand for long periods of time and work in a bustling environment.
• Willingness to learn and adapt to new systems and processes.
• Friendly and approachable demeanor.
• Ability to work as part of a team and contribute to a positive work environment.

🛠️ Keahlian

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