Customer Service Agent - Clinical Laboratory Call Center (Semarang)

Join Infomedia Nusantara as a Customer Service Agent for our clinical laboratory call center in Semarang! In this dynamic role, you will serve as the first point of contact for customers seeking information about our laboratory services, test results, and scheduling appointments. Our Infomedia Nusantara call center in Semarang is a key player in the healthcare industry, providing essential services to both individuals and healthcare providers. This is your opportunity to make a meaningful impact in the healthcare sector while growing your career in a supportive and innovative environment.

As a Customer Service Agent, you will handle inbound and outbound calls with a focus on delivering exceptional customer service. You will assist customers with their inquiries, provide information about our laboratory services, and ensure their test results are accurately reported. This role offers a dynamic and challenging environment where you can develop your communication skills, problem-solving abilities, and customer service expertise.

At Infomedia Nusantara, we are committed to fostering a culture of excellence and continuous improvement. We provide comprehensive training and support to help you succeed in your role. Join us and be part of a team that values your contributions and supports your professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls to provide information about laboratory services, test results, and appointment scheduling.
• Assist customers with their inquiries and ensure their test results are accurately reported.
• Deliver exceptional customer service by being polite, professional, and empathetic.
• Document customer interactions and maintain accurate records.
• Follow up on customer inquiries to ensure their needs are met.
• Collaborate with the team to resolve complex customer issues.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to continuously improve your skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with healthcare terminology and laboratory services.
• Bachelor's degree in a related field (preferred but not required).
• Ability to work in a fast-paced environment.
• Willingness to travel to other branches if necessary.

🛠️ Keahlian

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