Customer Service Frontliner - Appel House (Serengan, Jawa Tengah)

Join Appel House as a Frontliner and become the face of our brand in delivering exceptional customer service! In this dynamic role, you will serve as the first point of contact for our valued customers, ensuring a seamless and positive experience that builds long-lasting relationships. Located in the vibrant city of Serengan, Jawa Tengah, you’ll be at the heart of our operations, handling inquiries, resolving issues, and providing top-notch support to our customers.

As a Customer Service Frontliner at Appel House, you’ll be responsible for managing customer interactions through various channels, including phone, email, and in-person visits. Your ability to communicate effectively, remain calm under pressure, and think on your feet will be crucial in this role. We offer a competitive salary of Rp 2,650,000 - Rp 3,975,000 per month, along with opportunities for professional growth and development within our company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with a friendly and professional demeanor.
• Provide accurate and timely information to customers regarding products, services, and policies.
• Assist customers with troubleshooting and resolving issues related to our products or services.
• Document all customer interactions and follow up on unresolved issues to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless customer experience.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Monitor customer feedback and provide input for improving our services.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Excellent written and verbal skills in Indonesian.
• Familiarity with customer service software such as Zendesk or Freshdesk.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent experience.
• Ability to work in a fast-paced environment and multitask effectively.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

Lowongan Terkait