Customer Service Representative - Premium BPO Role in Bali (6+ Months Experience Required)

Join Foundever, a global leader in customer experience management, and take your career to the next level in the vibrant heart of Bali! We are seeking passionate and experienced Customer Service Representatives to deliver exceptional support to our clients in various industries. In this premium BPO role, you'll be part of a dynamic team that handles high-value customer interactions, ensuring top-notch service and satisfaction.

As a Customer Service Representative at Foundever, you'll be responsible for managing customer inquiries, resolving issues, and providing solutions that exceed expectations. You'll work with cutting-edge tools like Zendesk, Salesforce, and other CRM systems to streamline your workflow and enhance customer interactions. Our office in Canggu offers a perfect blend of work-life balance and a thriving international community, making it an ideal place to grow professionally.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and professionally.
• Provide exceptional customer service by understanding and meeting customer needs.
• Manage customer data and ensure accurate record-keeping using CRM systems like Salesforce and Zendesk.
• Collaborate with team members to improve service standards and customer satisfaction.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures to maintain high service standards.

🎓 Kualifikasi & Syarat

• 6+ months of experience in customer service or a related field.
• Proven ability to handle high-volume customer interactions with a focus on quality and efficiency.
• Strong communication and interpersonal skills to build rapport with customers.
• Familiarity with CRM systems such as Salesforce, Zendesk, or similar tools.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proactive attitude and willingness to learn and adapt to new processes.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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