Team Leader for Team SPG/SPB

Pt Mega Antusias · 📍 Samarinda, Kalimantan Timur · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 3.900.000 – Rp 4.500.000 per month

Pt Mega Antusias is seeking a dynamic and experienced Team Leader to oversee our Team SPG/SPB. This position is crucial for maintaining high standards of service and ensuring customer satisfaction. The ideal candidate will have a strong leadership background and a passion for delivering exceptional service.

As a Team Leader, you will be responsible for managing a team of SPG/SPB members, providing guidance and support to ensure they meet their performance targets. You will also be involved in training and development activities to help your team grow and thrive.

If you are a motivated and results-driven individual with a proven track record in leadership and customer service, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage and supervise a team of SPG/SPB members, ensuring they meet performance targets and maintain high standards of service.
  • Provide guidance, support, and feedback to team members to help them improve their skills and performance.
  • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Monitor and evaluate team performance, providing regular reports to management.
  • Ensure that all team members adhere to company policies and procedures.
  • Promote a positive and inclusive work environment, fostering teamwork and collaboration.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Represent the company at events and promotions, ensuring a high level of service and engagement.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Minimum 3 years of experience in a leadership role, preferably in the customer service or hospitality industry.
  • Proven track record of successful team management and leadership.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Good organizational and time management skills.
  • Familiarity with customer service best practices and industry standards.
  • Ability to lift and move up to 20 kg.
  • Ability to work flexible hours, including weekends and holidays.

    • 🛠️ Keahlian

    <li>Leadership and team management</li><li>Customer service and communication</li><li>Training and development</li><li>Problem-solving and conflict resolution</li><li>Time management and organization</li><li>Physical fitness and stamina</li>
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