Customer Support Staff (App & Call Center) - VIFX Sudirman, Jakarta

Join VIFX Sudirman in Jakarta as a Customer Support Staff and become part of a dynamic team dedicated to delivering exceptional service. This role is perfect for individuals passionate about assisting customers, resolving inquiries, and contributing to a seamless customer experience. Based in the heart of Jakarta, you'll be at the forefront of our operations, ensuring that every customer interaction is handled with professionalism and care.

As a Customer Support Staff at VIFX Sudirman, you'll be responsible for managing customer inquiries through various channels, including phone calls and our mobile application. Your primary goal will be to provide timely, accurate, and friendly support to our valued customers. With a focus on continuous improvement, you'll have the opportunity to grow and develop your skills within a supportive and innovative environment.

If you're looking to make a meaningful impact in the customer service industry while being part of a growing and forward-thinking company, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone calls and our mobile application, ensuring a high level of customer satisfaction.
• Provide accurate and timely information to customers, resolving their issues efficiently.
• Document all customer interactions and maintain detailed records of customer support activities.
• Collaborate with the sales and technical teams to ensure seamless customer experiences.
• Monitor customer feedback and use it to improve our services and products.
• Stay updated with the latest industry trends and best practices in customer support.
• Participate in training programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer support or a related field.
• Proficient in using customer relationship management (CRM) software such as Zendesk or HubSpot.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Good knowledge of our products and services.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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